Speaking With a MyPersona: A Comprehensive Guide

Learn how to effectively interact with MyPersonas, understand their capabilities, and manage conversations. This guide covers everything from basic chat interactions to advanced features like voice communication and question forwarding.

Overview

MyPersonas offer multiple ways to communicate and interact, providing a natural conversation experience through text, voice, and video. Whether you're accessing a MyPersona through a website widget or the platform directly, you'll find consistent, intelligent responses grounded in their knowledge base.

Key Interaction Features

• Multi-modal Communication: Chat via text, voice, or both simultaneously
• Real-time Responses: Receive answers within 5 seconds
• Conversation Interruption: Interrupt and redirect conversations naturally
• Knowledge Grounding: All responses are based on verified information
• Question Forwarding: Unknown queries are escalated to the persona owner

Getting Started with a Conversation

Accessing a MyPersona

You can interact with a MyPersona through:

• The floating action button on websites
• Direct access from the MyPersonas dashboard
• Shared conversation links

Initial Setup

When starting a conversation:

1. Microphone Permission: You'll be prompted to allow microphone access for voice interaction (optional)
2. Mode Selection: Choose between:
   • Video & Text (default)
   • Video Only
   • Text Only
3. Interface View: Select expanded or minimized view

Communication Methods

Text Chat

Type your questions in the input field at the bottom of the chat interface. MyPersonas will:

• Respond with both text and voice (if unmuted)
• Provide source citations for their answers
• Maintain conversation context throughout the session

Voice Interaction

Click the microphone button to speak directly to the MyPersona:

• Push-to-talk: Unmute to speak, mute when finished
• Natural interruption: Interrupt the MyPersona mid-response
• Instant processing: Voice queries are processed in real-time

Managing Audio and Video

• Speaker Control: Mute/unmute the MyPersona's voice responses
• Video Pause: Pause the video while maintaining audio
• Microphone Selection: Switch between available input devices

Understanding MyPersona Responses

Knowledge-Based Answers

MyPersonas provide responses that are:

• Grounded in Facts: Based only on their knowledge base
• Source-Cited: Each answer includes clickable source references
• Non-Hallucinatory: Won't make up information they don't have

Response Time

Expect responses within 5 seconds, which includes:

• Query analysis
• Knowledge base search
• Answer formulation
• Audio/video generation

Question Forwarding System

When a MyPersona doesn't have information to answer your question:

1. Automatic Forwarding: The question is sent to the persona owner
2. Notification Options: Choose to be notified via:
   • In-chat notification
   • Email notification
3. Owner Response: Answers are delivered back to your conversation
4. Learning Process: The MyPersona learns from owner responses for future queries

For Persona Owners

When you receive a forwarded question:

• Email Notification: Includes the question, context, and response options
• Reply Methods:
  • Direct email reply
  • Through the Q&A dashboard
  • Live conversation joining
• Automatic Learning: Your answers train the MyPersona for similar future questions

Advanced Features

Conversation Management

• New Chat: Start fresh conversations while preserving history
• Copy URL: Share conversations with others
• Add Guests: Invite others to join your conversation
• Theme Toggle: Switch between light and dark modes

Feedback System

Help improve MyPersona responses by:

• Rating answers with thumbs up/down
• Providing detailed text feedback
• Reporting issues or inaccuracies

Interface Customization

• Expanded/Minimized Views: Toggle between full-screen and compact modes
• Theme Selection: Choose light or dark interface
• Layout Options: Adjust the interface to your preference

Best Practices

For Effective Communication

1. Be Specific: Clear, detailed questions get better answers
2. Use Natural Language: Speak or type as you would to a human expert
3. Follow Up: Ask clarifying questions to dive deeper into topics
4. Check Sources: Review citations to understand response origins

For Voice Interaction

1. Mute When Not Speaking: Prevents background noise interference
2. Speak Clearly: Natural speech works best
3. Interrupt Freely: Don't wait for the MyPersona to finish if you have a follow-up
4. Use Push-to-Talk: Unmute only when actively speaking

Managing Forwarded Questions

1. Provide Context: When asking beyond the knowledge base, give background
2. Monitor Notifications: Check forwarded questions promptly
3. Enable Email Alerts: Stay informed even when away from the chat

Troubleshooting

Common Issues

• No Voice Response: Check if the MyPersona speaker is unmuted
• Microphone Not Working: Verify browser permissions and device selection
• Slow Responses: Check your internet connection
• Missing Features: Some features may depend on your plan level

Getting Help

If you encounter issues:

1. Use the feedback button to report problems
2. Check the sources to verify information accuracy
3. Contact support through the platform

Next Steps

• Explore Creating Your First MyPersona
• Learn about Managing Knowledge Bases
• Discover Advanced Integration Options